When organisations talk about wanting to set up a new business unit, there is often so much confusion within the […]
Tag: customers
Cookie-Cut Approaches In CX
Ever heard of the word “cookie-cut”, by definition cookie-cut is to indicate that each one is the same, like a […]
The CX Game “the greater the adoption the wider the experience divide”
Today the temperature is a scorching hot 35º, the kind of weather that is unbearable for most households especially those […]
The Role of Diversity in CX Strategy Design – S.A. Context
Definitions Diversity: encompasses acceptance and respect, it means understanding that customers are unique, and recognizing their uniqueness and differences. Some […]
COVID-19 Hospitality Industry Survival Guide
“Exploring ways to drive productivity when labor is unavailable” The pandemic has not only revealed vulnerabilities but opportunities to improve […]
What is Innovation?
Every business leader agrees that INNOVATION is important, yet they cannot agree on what it means? It has become a […]
