So What is Strategic Thinking anyway?
It is defined as an intentional and rational thought process that focuses on the analysis of critical factors and variables to influence the long term success of a business, team or individual and must account for the economic realities, market forces and available resources.
Helping Business Executives and Leaders through a planning process that applies innovation, strategic and operational planning to develop business strategies for the long term success of their business and teams.
Providing consulting and advisory services for the development of customer experience strategy that is aligned to the overall business strategy to deliver sustainable organisational success.
Change is inevitable and the only constant. Our work involves the definition of change, implementation and the management of change. Clients can choose to get us involved with any of the above or bring us on board to lead and manage all three stages of the change management.
Our framework is a based on a 2 phased approach which starts with the Research Phase followed by the Strategy Phase.
The Research Phase focuses on the Voice of the Customer, Employee Engagement and Benchmarking. The Strategy Phase begins with the Innovation, followed by Strategy Planning, Operational Planning, Measurement and Values and Principles.
We lead the client in developing a customer experience strategy that is fully aligned to the overall business strategy.
Our goal is to ensure that business executives and leaders are able to marry the business and customer language together which will lead to a clear strategy and operational competence.
BUSINESS CONTINUITY PLANNING
We help business executives and leaders with the development of comprehensive business continuity plans that will allow for the protection of operations, assets and all resources.
The motto that underpins our approach is the following: “THINK BIG, THINK DEEP and THINK IN TIME”
We support business executives and leaders with every aspect of change management. Whether you are unable to define the change, implement the change or manage the change, we are able to lead and support businesses across all 3 stages of change management.