Our Services

So What is Customer Experience anyway?

Also known as (CX), it is defined by the interactions and experiences a customer has with a business throughout the entire customer journey, from first contact to becoming a happy and loyal customer. 

COACHING SERVICES

Working with Business Leaders in Senior and Middle Management and Entrepreneurs to improve their performance and focus on unlocking a their potential to maximise own performance. The goal is help them to learn rather than teaching them.

CONSULTING SERVICES

Helping organisations to improve their performance through the value of Customer Experience Management, Strategic and Management Consulting. Our clients draw upon our services for a number of reasons, including gaining external advice and accessing our specialised expertise





TRAINING & DEVELOPMENT

Provision of various training initiative to improve the effectiveness of organisations and the individuals and teams within them. Training is based on proper training needs analyses and some training initiatives are designed as requested by our respective client. Some of our work includes working with CiTi (Cape Innovative Technology Initiative to deliver training for the Women in Business Cohort on an annual basis on a variety of topics.

COACHING

Our coaching services range from Executive Coaching, Integrated Coaching, Team Coaching and Virtual Coaching.

CUSTOMER EXPERIENCE CONSULTING

Through the value of customer experience we help organisations in achieving their business goals by integrating the voice of the customer and voice of the employee into the strategic intent of the business.

We deliver our CX initiatives using a 7 phased framework.

TRAINING & DEVELOPMENT

 We work with business leaders in improving the effectiveness of their organisations and the individuals and teams within them throught a variety of training initiatives

CULTURE TRANSFORMATION

Our role is to define, lead and implement complex culture transformation initiatives for organisations across the globe.

Our framework is delivered in 3 phases Discovery, Design and Delivery. All culture transformation initiatives are supported by a culture assessment tool to provide quantitative data.

Our Clients

If you need help in any of the above areas, please feel free to contact us for your FREE 30 minute virtual strategic session to assess your needs.
Scroll Up