Leadership Research Report 2021
Compiled by Mandisa Makubalo
South Africa & Africa Employer & Employee Impact Report COVID-19 – May 2020
This report is intended to assist business leaders in understanding the impact of their business decisions on employees and customers. It also allows business leaders to understand the impact of COVID-19 on other businesses besides their own business.
HIDDEN TRUTH: STATE OF CX REPORT – TOWNSHIPS OF South Africa (Banking Sector)
We are excited to have pioneered the 1st State of CX Report with a specific focus on the townships of South Africa across all 9 provinces relating to the Banking Sector. This report can be read along side other CX reports to understand the experience divide between the cities and townships of South Africa. We are looking forward to pioneer CX transformation across the country by using these research insights to drive meaningful conversations and collaboration between the CX industry and business, one sector at a time.
