E-Book – The Hidden Truth State of CX – Townships of SA (Banking Sector)

We are excited to have pioneered South Africa’s very 1st State of CX Report focusing on the townships of our country, across all the nine provinces. This report is the first of a series of sector based reports starting with the banking sector of S.A. The aim is prioritise sectors based on the ones with the biggest footprint in the townships.

We will use the insights (Voice Of the Customer) contained in these reports to start meaningful and long lasting strategic conversations between the CX industry and the various sectors in an effort to bring the much needed education and CX transformation in our country.

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