E-Book – A Guide to Building Customer Experience Into Your Business Strategic Planning

If you’re looking for practical CX content to support your strategic planning goals for the year ahead download this free resource designed by Mandisa Makubalo and Michelle Spaul.

In 2020 we conducted research to understand the types of content
businesses leaders look for to support them in decision making, this research resulted in a series of
articles that were published monthly on LinkedIn throughout 2021.  If you missed out, do not despair this e-book is compilation of all articles in one book for your reference.

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