About The Program The Customer Experience Strategy Workshop is designed for employees responsible for managing customer experience in an organisation. The […]
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Cookie-Cut Approaches In CX
Ever heard of the word “cookie-cut”, by definition cookie-cut is to indicate that each one is the same, like a […]
The CX Game “the greater the adoption the wider the experience divide”
Today the temperature is a scorching hot 35º, the kind of weather that is unbearable for most households especially those […]
Helping CX Leaders build business knowledge
Creating a business culture that values and places a very high regard on knowledge building is critical to the success […]
Want to achieve business growth? Here’s how!
Gaining alignment is undoubtedly very hard and complex, especially as you get higher in any organisation it becomes something business […]
The Role of Diversity in CX Strategy Design – S.A. Context
Definitions Diversity: encompasses acceptance and respect, it means understanding that customers are unique, and recognizing their uniqueness and differences. Some […]
The Realities of Employee Experience – S.A. Case Study
Meet Nombulelo a 35-year single mother, working as a Customer Services Consultant for one of South Africa’s largest petrochemical companies. […]
Speaking Your Truth. The Key to Unlocking Your Freedom
To find this 4 min read titled “Speaking Your Truth. The Key to Unlocking Your Freedom” follow this link: https://womenincx.community/blog/mandisa-makubalo-speak-your-truth […]
Unlocking Potential – What A cliché
Let me start this reading by refreshing your mind. According to Wikipedia, a cliché is an expression or an idea […]
Think Big, Deep and in Time -The New Strategy for Business Leaders
Business Leaders have always been identified by their ability to lead people and businesses. They display a great passion for […]
