Gaining alignment is undoubtedly very hard and complex, especially as you get higher in any organisation it becomes something business […]
Blog
The Role of Diversity in CX Strategy Design – S.A. Context
Definitions Diversity: encompasses acceptance and respect, it means understanding that customers are unique, and recognizing their uniqueness and differences. Some […]
The Realities of Employee Experience – S.A. Case Study
Meet Nombulelo a 35-year single mother, working as a Customer Services Consultant for one of South Africa’s largest petrochemical companies. […]
Speaking Your Truth. The Key to Unlocking Your Freedom
To find this 4 min read titled “Speaking Your Truth. The Key to Unlocking Your Freedom” follow this link: https://womenincx.community/blog/mandisa-makubalo-speak-your-truth […]
Unlocking Potential – What A cliché
Let me start this reading by refreshing your mind. According to Wikipedia, a cliché is an expression or an idea […]
Think Big, Deep and in Time -The New Strategy for Business Leaders
Business Leaders have always been identified by their ability to lead people and businesses. They display a great passion for […]
What our clients have to say about us?
“Mandisa Makubalo facilitated a workshop for our Women in Business Entrepreneurship programme in 2019. She was well prepared for the […]
How the most successful people innovate by Michelle Spaul
In this second and concluding part, Michelle Spaul gives four steps to successful innovation. But first a couple of success […]
Mandisa Makubalo to judge at the 2020 International Customer Experience Awards
We are pleased to announce that our Founder and Managing Director, Mandisa Makubalo will be judging at the 2020 International […]
COVID-19 Hospitality Industry Survival Guide
“Exploring ways to drive productivity when labor is unavailable” The pandemic has not only revealed vulnerabilities but opportunities to improve […]
