When organisations talk about wanting to set up a new business unit, there is often so much confusion within the […]
Author: Mandisa
CX Strategy Workshop in partnership with NicheCX
About The Program The Customer Experience Strategy Workshop is designed for employees responsible for managing customer experience in an organisation. The […]
Cookie-Cut Approaches In CX
Ever heard of the word “cookie-cut”, by definition cookie-cut is to indicate that each one is the same, like a […]
The CX Game “the greater the adoption the wider the experience divide”
Today the temperature is a scorching hot 35º, the kind of weather that is unbearable for most households especially those […]
Helping CX Leaders build business knowledge
Creating a business culture that values and places a very high regard on knowledge building is critical to the success […]
Want to achieve business growth? Here’s how!
Gaining alignment is undoubtedly very hard and complex, especially as you get higher in any organisation it becomes something business […]
