The Customer Experience (CX) West Africa Summit is a CX initiative of Niche Customer Experience Consulting Firm (formerly Neetch Company) – Nigeria’s first boutique customer experience firm). It is an initiative designed to create more awareness about customer experience and the role it can play in transforming the business landscape in West Africa. It is a platform for business leaders, business managers, and business owners to connect, learn, evolve and transform while growing their businesses across West Africa, one customer experience at a time.
Comprising of keynote speeches, lectures, panel discussions, masterclasses, networking opportunities, and product/service exhibitions, our connected goal is helping businesses increase their customer profitability through effective experience management. The Customer Experience (CX) West Africa Summit 2020 is scheduled to hold on July 10th, in Lagos Nigeria and October 9th, in Accra-Ghana.
Similar to the 2019 edition, the event in 2020 will serve as a platform for business leaders, business managers, and business owners to converge on a platform where they can connect, learn, evolve and transform. Our connected goal is to equip attendees with the requisite knowledge, skills, and network they require to improve experience management in their businesses or organizations.
In 2020, the representation of speakers are from across Africa and the UK with topics focused on the different aspects of experience management including a keynote address that will also serve as a continent-specific study case on how to increase business growth through effective experience management.
These topics will address the below areas.
- Customer experience
- Product experience
- Brand experience
- Culture
- Leadership
- Employee experience
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