Mandisa Makubalo, founder and CEO, is a recognised Global Thought Leader in the area of Customer Experience Management. She has been leading both national and international projects in business since 2011 and uses her expertise, insight and experience to lead Unlimited Experiences SA by sharing her wisdom with others.

Mandisa is an experienced business leader, who has held various senior leadership roles at large corporates, including Head of Business Services in a consulting firm in South Africa. A seasoned and highly professional leader, she has consistently over delivered on all her client expectations. She has worked with both local and international brands such as CiTi, Bertha Centre, UCT GSB Solution Space, Lexden, Medallia to name a few.

Some of her accolades include being appointed to serve on an all-male board at Hope Africa Collective, Expert Advisor to Akro Capital, International Awards Judge (ICXA), Speaker at the recent 2022 CX Africa Summit, Guest Lecture at UCT GSB, Judge at UCT GSB Business Pitch for MBA students.  In 2021 she was listed in the Top 100 CX Global Thought Leaders and in the Top 33 Women Influencers to follow in 2021.

 A seasoned and highly regarded business woman, she was named in the Top 50 Global Thought Leaders by Thinkers 360 in 2022.  She is a book Author for the Customer Experience 3 book selling on Amazon which she co-authored with 23 other international authors. She is a trusted Speaker and Moderator and has recently been invited to speak at the 2023 CX Summit taking place in Greece.

She is a University of Stellenbosch Business School graduate.